Charlotte Palfrey is Principal Analyst at Mobilesquared, where she leads strategic research and delivers expert insights into the rapidly evolving world of rich messaging. With more than a decade of experience in telecoms and mobile communications, she has developed a strong track record of analysing how messaging technologies are transforming enterprise engagement and customer experience.

Before joining Mobilesquared, Charlotte spent 12 years at Omdia, where she led research into RCS and contributed to broader analysis of messaging apps and market developments. Her work has consistently focused on helping stakeholders understand the commercial and strategic implications of emerging messaging platforms.

Charlotte is passionate about providing data-driven insights that shape industry conversations and support informed decision-making. From forecasting market trends and assessing platform adoption to advising on messaging monetisation strategies, she is dedicated to helping the industry separate meaningful progress from market hype.

Arul Vaz is passionate about making technology connect meaningfully with people. He brings extensive experience in running revenue portfolios and engaging customers across digital, telecom, consulting, and content sectors. Over the years, he has built a strong global network, connecting with more than 400 telecom and media organizations worldwide.

As part of BICS, a leading international communications enabler, Arul contributes to connecting the world by helping create reliable and secure mobile experiences. BICS solutions support modern lifestyles through global mobile connectivity, roaming, fraud prevention, global messaging, and IoT services. Headquartered in Brussels, BICS maintains a strong presence across Africa, the Americas, Asia, Europe, and the Middle East. Recognized as a global IPX leader, BICS offers unique direct reach to more than 900 mobile and fixed networks worldwide.

Vlad Ellis is the CEO and Founder of Speedflow Communications Ltd., a global telecom group with over 20 years of success across multiple segments of the industry. Since establishing the company in 2004, he has led its steady growth by delivering reliable telecommunications services and high-performance business solutions to international partners.

His expertise spans the full telecom ecosystem: from network architecture and service design to billing and operational strategy. Vlad is focused on building comprehensive VoIP solutions alongside wholesale Voice and SMS services, driving innovation while maintaining the highest industry standards.