Virgílio Alves is a seasoned customer experience leader with more than 13 years of professional experience in Customer Experience (CX), Customer Success, and Service Management. Throughout his career, he has developed strong expertise in process transformation, digital innovation, and customer-centric strategy, helping organizations enhance service delivery and strengthen relationships with their customers.
He currently serves as Head of Global Customer Care at Angola Cables, where he leads global support operations and customer experience strategies aimed at improving service quality and customer satisfaction across international markets.
Virgílio is also the founder of Cx Angola, an initiative dedicated to accelerating the maturity of the Angolan market in Customer Experience through training, consulting, and knowledge sharing.
With a professional approach centered on data, people, and technology, he believes that customer experience is a key competitive differentiator and that organizations can only evolve by actively listening to, understanding, and caring for their customers.
Virgílio Alves holds a degree in Computer Engineering, is a member of the Customer Experience Professionals Association (CXPA), and has strong experience in Project Management, team development, and professional training. He is also an enthusiast of artificial intelligence and digital transformation applied to customer experience.
